Nova Fitness Studio
A configured assistant that answers class questions and handles booking requests around the clock.
Client
Nova Fitness Studio
Nova's front desk was fielding the same class-schedule questions dozens of times a day. We set up an assistant trained on their timetable and policies, live on the site and handling routine questions before they ever reach staff.
Live in 4 days, handling 70% of routine questions
The challenge
Front-desk staff spent a large part of the day answering the same handful of questions: class times, drop-in policy, pricing, instead of helping members on-site.
Our approach
We configured an assistant on the studio's real timetable, pricing, and policies, embedded it on the site, and tuned it over the first two weeks against real visitor questions.
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