Legal
Terms & Conditions
Last updated: 9 August 2026. These terms apply to bastianworks.com and to any project or care plan booked through it.
1. Acceptance of these terms
Bastian Works ("we", "us", "our") is a website and digital services studio based in Dublin, Ireland, operated by Sebastian (the "Studio"). By browsing this website, submitting a form, starting a chat with one of our assistants, or engaging us for a project or care plan, you ("you", "the client") agree to be bound by these Terms & Conditions. If you do not agree with any part of them, please do not use this website or our services.
Where a separate written proposal, quote, or agreement for a specific project sets out terms that conflict with this page, that project-specific document takes priority for that engagement. Everything not covered there falls back to these terms.
2. Definitions
"Services" means any website, software, content, AI assistant, or support work carried out by the Studio. "Deliverables" means the finished files, code, content, or configured systems handed over as part of a Service. "Care Plan" means an ongoing, recurring support subscription described on the Care Plans page. "Add-on" means an optional extra purchased alongside a Service or Care Plan. "Working day" means Monday to Friday, excluding Irish public holidays.
3. Services we provide
The Studio provides website design and development, e-commerce builds, custom software features, copywriting and content, AI chat assistant configuration, and ongoing Care Plans. The exact scope, deliverables, timeline, and price for a specific project are confirmed in writing (by email or a written proposal) before work begins. Nothing on this website, including prices shown in the Get Estimate calculator, constitutes a binding offer until confirmed in writing for your specific project.
4. Quotes and estimates
Prices shown on the Services page and generated by the Get Estimate calculator are starting points based on typical project scope. They are not final quotes. A final price is confirmed after we understand your specific requirements, either during a short consultation or by email, and is only binding once you have approved it in writing. Estimates are typically valid for 30 days unless stated otherwise.
5. Project workflow and your responsibilities
To keep a project on schedule, we ask that you provide requested materials (text, images, logins, brand assets, feedback, and approvals) in a timely manner. Delays in providing these may extend the delivery timeline accordingly and are not treated as a delay caused by the Studio. You are responsible for the accuracy of any content, product information, or claims you ask us to publish on your behalf.
6. Fees, deposits, and payment
One-off projects typically require a deposit (usually 50%) before work begins, with the balance due on completion and before final files or access credentials are handed over. Care Plans and other recurring services are billed in advance on a monthly or annual basis, as agreed for that plan. All prices shown on this website are in euro (€) and, unless stated otherwise, exclude VAT where applicable. Payment is accepted by bank transfer or another method agreed in writing.
7. Late payment
If an invoice is not paid by its due date, we may pause active work, suspend a live Care Plan, or restrict access to hosted deliverables until payment is received, after giving reasonable notice. We reserve the right to charge reasonable interest on significantly overdue amounts in line with Irish law on late payment in commercial transactions.
8. Revisions and changes in scope
Each package includes a set number of revision rounds, as listed on the Services page for that package. Requests that go beyond the agreed scope, for example additional pages, new features, or a substantially different design direction, are treated as additional work and quoted separately before we proceed.
9. Delivery timelines
Delivery windows shown on the Services page (for example "2-5 days" or "1-2 weeks") are typical timelines for a project of that size, starting once we have everything we need from you. They are estimates, not guarantees, and can be affected by scope changes, delayed feedback, or third-party dependencies outside our control (see Force Majeure below).
10. Ownership and intellectual property
Once a project is paid in full, ownership of the final agreed Deliverables (the website's design and content as delivered, custom code written specifically for you, and copy we wrote for the project) transfers to you, unless otherwise agreed in writing. This does not include general-purpose code libraries, frameworks, templates, or internal tools we reuse across projects, which remain ours or their respective owners' and are licensed to you for use as part of the Deliverable. Any third-party assets (stock photography, fonts, plugins, paid themes) remain subject to their own licence terms.
Until a project is paid in full, all rights in the work in progress remain with the Studio.
11. Portfolio and credit
Unless you ask us in writing not to, we may display completed work (screenshots, a short description, and general results) in our portfolio and in marketing materials. We will never publish confidential business information, non-public figures, or content you've explicitly asked us to keep private.
12. Care plans and other subscriptions
Every website project includes Essential Care as a mandatory baseline plan, covering hosting oversight, security monitoring, and backups, billed annually. Growth and Premium are optional monthly upgrades on top of Essential Care. Care Plans renew automatically for the same period unless cancelled with at least 30 days' notice before the renewal date. Fees already paid for the current period are non-refundable, except where required by law.
13. Third-party costs and services
Costs charged directly by third parties, such as domain registration, hosting (beyond what's included in a Care Plan), paid plugins or themes, stock media licences, or payment processor fees, are not included in our prices unless explicitly stated, and are your responsibility as the account holder for those services.
14. AI assistant features
This website, and any AI assistant we configure for you, uses third-party AI technology to generate responses. Responses are generated automatically and, while configured on real business information, may occasionally be inaccurate or incomplete. AI assistants are a support and lead-capture tool, not a substitute for professional, legal, medical, or financial advice, and important decisions should always be verified by a person.
15. Confidentiality
We treat information you share with us about your business as confidential and use it only to deliver the agreed Services. We expect the same in relation to any non-public information we share with you about our own methods, pricing, or tools.
16. Warranties and disclaimers
We provide Services with reasonable skill and care, in line with good industry practice. Beyond that, Deliverables are provided "as is": we do not guarantee specific business outcomes (such as a particular amount of traffic, bookings, or sales), search engine rankings, or that the Deliverable will be entirely free of minor defects, since websites and software depend on many factors outside our control (browsers, third-party services, hosting, and how the site is used after launch).
17. Limitation of liability
To the maximum extent permitted by Irish law, the Studio's total liability arising out of or in connection with a project or Care Plan is limited to the total fees paid by you for that specific project or Care Plan in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of data, or loss of business, even if we were advised such losses were possible. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation would be unlawful.
18. Indemnity
You agree to indemnify the Studio against reasonable claims, losses, or costs arising from content, data, or instructions you provide that infringe a third party's rights (for example, unlicensed images or copy you asked us to publish) or that breach applicable law.
19. Termination
Either party may end a one-off project before completion with written notice; in that case, work carried out up to that point is payable, including a reasonable share of any deposit that covers work already done. Ongoing Care Plans and other subscriptions can be cancelled as described in Section 12. We may suspend or end an engagement, with notice, if payment is significantly overdue or if these terms are materially breached.
20. Force majeure
Neither party is liable for delay or failure to perform caused by events reasonably outside their control, including outages of third-party hosting, payment, or AI service providers, internet or power disruption, illness, or other genuinely unforeseeable circumstances. Affected obligations are suspended for the duration of the event, and both parties will act in good faith to resume as soon as reasonably possible.
21. Governing law and jurisdiction
These terms are governed by the laws of Ireland. Any dispute arising out of or in connection with these terms or a project falls under the exclusive jurisdiction of the courts of Ireland, without prejudice to any mandatory consumer protection rights you may have in your own country of residence, where applicable.
22. Changes to these terms
We may update these terms from time to time, for example to reflect a new service, a change in the law, or a clearer way of explaining an existing policy. The "Last updated" date at the top of this page reflects the most recent revision. Material changes affecting an active project or Care Plan will be communicated to you directly.
23. Severability
If any part of these terms is found to be unenforceable or invalid under applicable law, that part will be limited or removed to the minimum extent necessary, and the remaining terms will continue in full force and effect.
24. Contact
Questions about these terms, or about a specific project or Care Plan, can be sent to the email below, or via the contact page.